Store Policy
Welcome to Fola Food and Snacks Ltd, We strive to provide our customers with high-quality, authentic Nigerian snacks and a pleasant shopping experience. Below are our store policies to help ensure transparency and excellent service.
SHIPPING POLICY
We offer reliable delivery across the UK to bring your favorite snacks straight to your doorstep. Orders are typically processed within 1-3 business days and shipped via trusted couriers. Shipping fees and delivery times vary based on your location and the size of your order. Once your order is dispatched, you’ll receive a tracking number for easy order tracking.
RETURN AND REFUND POLICY
Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we’ll arrange a replacement or issue a refund as appropriate. Proof of purchase and photos of any issues will help us resolve the situation swiftly.
CUSTOMER SATISFACTION
Your satisfaction is our priority. If you have any questions, feedback, or concerns about your order, please reach out to our customer service team. We are here to help and committed to making your experience with Fola Food and Snacks Ltd enjoyable.
PAYMENT METHODS
We accept major credit and debit cards, as well as secure online payment options. All transactions are processed through trusted payment gateways to ensure your personal and financial information remains safe.
- Credit / Debit Cards
- Apple / Google Pay
- PAYPAL